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Frequently Asked Questions

Introduction

What is Verve?
Verve is a week-long online arts festival organized annually by Arts Business Management students at Ngee Ann Polytechnic. With Verve, we seek to platform underrepresented artists and art forms through our art programmes!

From its inception in 2011 as a youth-centric festival focusing on emerging artists, held physically at The Arts House, Verve has undergone many transformations. In 2016, it became a community arts festival held for Bukit Batok East residents and co-curated with the elders from the Fei Yue Community Services.

This year is the 12th edition of Verve. We will be collaborating with Singapore Art Museum and DECK to bolster our local arts scene further!

What is OVD?
Oh! Verve Drive (OVD) is an annual fundraising initiative organised solely by the students of Diploma of Arts Business Management in Ngee Ann Polytechnic. It aims to raise funds for Verve, the diploma’s annual arts festival, through sales of products and services, created and provided by the students themselves. All funds will go into aiding the creation of programmes and activities for Verve that year.

Purchasing

What can I do if I want to get sold out items? Can I reserve them?
We do not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.

I have made payment, but my order failed to go through…
Kindly contact us via email website.verveartsfest@gmail.com or Instagram @verveartsfest and send us your order number with the items you have purchased. Our team will rectify the issue immediately.

How do I cancel an order?

Our store policy states that all purchases are final. Orders cannot be cancelled and returned or refund requests will not be entertained as well.

*For Resin Phonecases and Resin Heartshakers, do note you have to fill in the google form which will be sent to your email address after your purchase for your order to go through.

Payment method

How do I pay? What kinds of payment methods are available?
We accept ONLY payments via Paypal (debit/credit card).

Delivery

What are the delivery options?
1. Normal Singpost Mail: $1.90 (flat-rate)
2. Qxpress (Tracked Courier): $4.90 (flat-rate)

Will the products I buy come all at once?
Items under the same order will be consolidated and mailed out based on the longest fulfilment duration (i.e. when all the items in the order have completed production).

How long does it take for me to receive my order?
Most products are made to order, and have varying fulfilment times (up to 6 weeks) depending on customisation requirements.

What if I want some items to be delivered first?
Should you like to purchase items with vastly different production times (e.g. ready stock and custom order with 4 weeks production time), you can order them separately in 2 separate orders.

What if I received incorrect orders?
Please contact us via email website.verveartsfest@gmail.com or Instagram @verveartsfest with your contact details and order sheet. We will provide you with instructions on what to do with the incorrect product and we will do an exchange with the product products

Received damaged products / Products lost?
We will put in extra care in handling all items and take effort to ensure that all items are wrapped in a sufficient amount of protection and packaged carefully before mailing, but for Singpost Normal Mail shipping option, we shall not be liable for the loss or damage to any goods after it has been mailed.

Indemnity

You agree to defend, indemnify and hold harmless 2022.ohvervedrive.com and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties you make in this Agreement; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable Singapore law, rule or regulation; (v) any claim or damages that arise as a result of any of your User Content or any that is submitted via your account; or (vi) any other party’s access and use of the Service with your username, password or other appropriate security code.

Contact Us

If you have any questions regarding this Agreement, you can contact us at website.verveartsfest@gmail.com or Instagram @verveartsfest. Replies will be within 24 hours from the time the message is received.
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